Quick technical support via the Priority Support System

The Dedicated Hosting priority support system (PSS) is available to all our clients to ensure all technical queries are dealt with more efficiently.

It isn't there to replace telephone support but to work with it.

Through your clientarea CP, you are able to submit any queries you may have simply by indicating the level of the problem and giving extensive details, this will create a ticket.

The ticket is logged and immediately assigned a handler and reference number. Enabling both you and the technical engineer to monitor the status of the problem and relay all updates.

Step-by-step how to use the PSS

• Click on the support link on your control panel - your personal details will be completed already.
• Simply type in the domain name
• Select the server operating system (Linux, NT4, Windows2000 etc)
• Choose the level of request / notification
• Describe details of your request / notification
• Submit the ticket - it will be handled by a Technical advisor
• When telephoning technical support, please quote your ticket reference number, so the team member can bring up your details and give you an accurate order status.

Our staff are passionate about the service they provide whether you deal with them on the telephone or via the PSS. If you have any concerns about the service please do not hesitate to take them to our customer services department.