Support

We all know that good people cost money and that if you pay peanuts you get monkeys. As such we've taken the executive decision to employ human beings, and our human beings come in the form of highly qualified support staff.

We want to be honest with you from the offset, so be aware that if you need their help for any reason we do charge for this service. After all, our base prices are very low but people cost money. The cost isn't hyper-inflated or unfair; it simply reflects the cost of provision.

Features/Benefits

  • Level 3 Engineers
  • MCITP/MCSE/RHCE qualified
  • 24/7/365 web, email and telephone support
  • No automated messages or auto responders
  • Homo sapiens only, strictly no apes.

Options and Pricing

Daytime Support Credits (Mon-Fri, 9am - 6pm)

  • 30mins call credit - £60 - 1 call/month
  • 60mins call credit - £75 - 2 calls/month
  • 90mins call credit - £100 - 4 calls/month

Out of Hours Support Credits (24/7 inc weekend)

  • 30mins call credit - £120 - 1 call/month
  • 60mins call credit - £150 - 2 calls/month
  • 90mins call credit - £200 - 4 calls/month

Priority Hardware Replacement Support

  • HP onsite hardware replacement warranty
  • Dedicated Hosting Standard - 48 Hours - £Free.
  • Same day - £38/month
  • 1 hour - £68/month

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