UKFast network status

If you experience any network issues and need to contact us please call our suppport team directly on 0800 203 0032 or use the PSS located in the Clientarea.

Here are instructions for creating and submitting a ticket via the UKFast Priority Support System. This will enable us to address your query as efficiently and effectively as possible.

• Click on the support link on your control panel - your personal details will be completed already.
• Got to support tab
• Go to PSS
• Choose the type of service you are submitting the query about e.g. domain/server/database or general query
• Select the domain name, or server IP your ticket is about
• Choose the level of request / notification
• Describe details of your request / notification
• Submit the ticket - it will be handled by a Technical advisor
• When telephoning technical support, please quote your ticket reference number, so the team member can bring up your details and give you an accurate order status.